Update - Report generation and delivery continues to run on time. Team member data changes from 3rd party integrations are also caught up and running on time. We've continued pausing team member updates reflecting on the Org Chart as we monitor performance; we expect those updates to be reflected and running on time by Monday, June 14 and will publish another update then.
Jun 11, 14:49 PDT
Update - We're continuing to monitor report generation and delivery which appears to be running on time. We're continuing to review additional improvements for team member data changes to be reflected from 3rd party integrations and on the Org Chart, expecting those to remain paused/behind for the next 24 hours.
Jun 10, 12:32 PDT
Monitoring - Our teams have reprioritized background jobs to address the report generation / delivery slowness; however, updates from 3rd party integrations into Sapling may continue to be delayed for the next 24 hours. Any team member data changes may also not be reflected on the Org Chart for the next 24 hours.
Jun 9, 14:03 PDT
Identified - Our background data processing infrastructure is running behind causing delays in both report generation / delivery and inbound data updates from connected integrations (e.g. updates in your payroll solution flowing back into Sapling). We're currently working to expedite critical jobs and catch up the remaining delays.
Jun 9, 11:05 PDT

About This Site

This is Sapling's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Sapling, don't hesitate to get in touch with us at help@trysapling.com and we'll get back to you as soon as we can.

Preboarding Experience Operational
People Directory and Org Chart Degraded Performance
Workflows and Tasks Operational
Document Signing (powered by HelloSign API) Operational
Platform and Scheduled Emails Operational
Dashboard and Reports Operational
Time Off Requests Operational
Integrations (ATS, Payroll, etc.) Operational
Infrastructure Services ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Sheets Operational
Google Apps Groups Operational
Slack Apps/Integrations/APIs Operational
Slack Apps/Integrations Operational
Intercom Web Messenger Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
LaunchDarkly API Operational
LaunchDarkly Feature flag CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
App Response Time ?
Fetching
Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021

Unresolved incident: Data Processing Delays Affecting Reports and Inbound Employee Updates.

Jun 10, 2021
Jun 9, 2021
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - We're back to normal processing times now. Please let us know if you encounter any issues.
Jun 4, 09:36 PDT
Update - Queues are back to normal volumes. We continue to monitor the performance and will provide a final update once all pending requests are completed.
Jun 4, 08:23 PDT
Update - The queue has considerably reduced in size, resulting in improved performance of most components. Next update at 8:15 AM PST.
Jun 4, 07:47 PDT
Monitoring - We experienced a higher than usual volume of transactions on our servers, leading to degraded performance on several components.
We have increased capacity to process backlogged requests and are monitoring the queue.
Next update at 7:45 AM PST.
Jun 4, 07:24 PDT
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.