All Systems Operational

About This Site

This is Sapling's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Sapling, don't hesitate to get in touch with us at help@trysapling.com and we'll get back to you as soon as we can.

New Hire and Employee Experience Operational
Workflows: Tasks, Documents, Emails and Employee Data Operational
Email and Notification Delivery Operational
Integrations (ATS, HRIS and Productivity tools) Operational
Third Party Integrations Operational
Google Apps Gmail Operational
Intercom Web Messenger Operational
Google Apps Calendar Operational
Google Apps Sheets Operational
HelloSign / HelloFax HelloSign API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Response Time
Fetching
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - The issue is resolved for all documents that had still been awaiting preparation. We're continuing to work with the HelloSign team to identify and prevent this type of issue from occurring again. If you need any additional support, reach out to us at help@trysapling.com.
Nov 18, 22:39 PST
Update - The issue is resolved for all documents queued prior to 6pm PST Nov 18.

New document templates created after 6pm are being worked towards resolution. We'll post another update by 11pm PST.
Nov 18, 18:38 PST
Monitoring - The issue is resolved for all documents queued prior to 2pm PST 11/18.

New document templates created after 2pm are being worked towards resolution. We'll post another update by 6pm PST.
Nov 18, 16:28 PST
Investigating - Some users are unable to create documents for signature due to an outage with HelloSign; we're currently working towards a resolution and will post an update by 3pm PT.
Nov 18, 13:22 PST
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.