Sapling HR Status

All Systems Operational

About This Site

This is Sapling's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Sapling, don't hesitate to get in touch with us at help@trysapling.com and we'll get back to you as soon as we can.

Preboarding Experience Operational

People Directory and Org Chart Operational

Workflows and Tasks Operational

Document Signing (powered by HelloSign API) Operational

Platform and Scheduled Emails Operational

Dashboard and Reports Operational

Time Off Requests Operational

Integrations (ATS, Payroll, etc.) Operational

Infrastructure Services Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Sheets Operational

Google Apps Groups Operational

Slack Apps/Integrations/APIs Operational

Slack Apps/Integrations Operational

Intercom Web Messenger Operational

SendGrid API v3 Operational

SendGrid API v2 Operational

LaunchDarkly API Operational

LaunchDarkly Feature flag CDN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

App Response Time

Fetching

Past Incidents

Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Delayed Response Times

Resolved - Based on our monitoring, all services are working as expected. If you encounter any further issues, please let us know at help@trysapling.com.

Here is a brief summary of what happened:
Starting around 9:15 am PST morning (Nov 22) our database monitoring begin indicating an escalating utilization resulting in degraded performance across Sapling. After quickly assessing options, our Engineering team decided to restart and reset certain database settings to mitigate the issue. This led to an intentional outage of Sapling for approximately 15 minutes at which point all systems were operational and running as expected. Our team is currently reviewing our monitoring data to determine the root cause of the degraded performance.
Nov 23, 08:22 PST

Update - We identified the issue and have pushed a fix but we will continue monitoring for the next 24 hours to ensure all services are running as expected. If you see any issues please reach out to help@trysapling.com.
Nov 22, 12:40 PST

Monitoring - We're monitoring this for the next few hours to ensure everything is running as expected.
Nov 22, 12:01 PST

Update - Our servers are coming back online but there may still be a delay before you can access Sapling as expected; we'll post another message when Sapling is fully online again.
Nov 22, 10:57 PST

Identified - Our team has identified the issue and we're going to reset some settings on the backend. Due to that, access to the Sapling app might be unavailable for about 15 mins. We'll post another update once the settings are reset.
Nov 22, 10:16 PST

Investigating - We are currently experiencing some delayed response times, we are investigating this issue and will provide an update shortly.
Nov 22, 09:52 PST

Nov 22, 2021

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.